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BPM Professional Certification Course |
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| Opening Welcome |
| Process - it's a people thing | Ian Gotts (Keynote Speaker) |
| Supply Chain Management in a Service Environment or Fixing a self-inflicted Wound | Willem Van Oppen (Keynote Speaker) |
| BPM in Public Administration in Belgium | Noel Van Herreweghe (Case Study) | BPM no Instituto Geográfico Português - A oportunidade do desafio | Maria do Rosário Gaspar (Case Study) |
| Lunch Break |
| Smart BPM: Business Rules and Processes | Jan Vanthienen (Keynote Speaker) |
Round Table 1
BPM/Innovation
Jorge Soeiro Marques
| Round Table 2
BPM/Strategy Control/ Leadership
Jorge S. Coelho
Elsa Cardoso
Willem Van Oppen
Ian Gotts | Round Table 3
BPM/Business Rules
Diogo R. Ferreira
Jan Vanthienen
Mário Saraiva
Rodrigo Castelo | Round Table 4
BPM/SOA
Jorge Cardoso |
BPM Shop - Holistic Products & Services for BPM initiatives | Mário Moreira
Wiston Wolf (Sponsor Presentation) | BPI - Business Process Improvement | Jorge Saraiva
Exact Portugal (Sponsor Presentation) |
| Pecol - Sustentar o sucesso com uma abordagem BPM | Jorge S. Coelho (Case Study) | Business Information Services Library (BISL) | Bert Pranger (Case Study) |
| Welcome Cocktail Party and Exhibition |
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| The Internet of Services: Challenges and Opportunities | Jorge Cardoso (Opening Welcome and Keynote Speaker) |
| Process Excellence Center in BPM | Theo Van den Hurk (Keynote Speaker) |
| IPO - Melhoria de processos com adopção do ABC | Ana Paula Harfouche (Case Study) | EDF French Electricity Company |
Jean-Luc Aschard (Case Study) |
| SMAS Loures - Gestão por Processos - uma metodologia para a Mudança Organizacional (MLEARN) | Catia Gueidão (Case Study) | Eandis: BPO at a Belgian energy distributor | Friederike Schröder-Pander (Case Study)
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| Lunch Break |
| The future of BPM
| Keith Harrison-Broninski (Keynote Speaker) |
Round Table 5
BPM/Business Architecture
José Tribolet
Theo Van den Hurk | Round Table 6
BPM/Governance/ITIL
Luis Vidigal
Eddy Janssen | Round Table 7
BPM/Public Administration
Marina Pereira
Noel Van Herreweghe | Round Table 8
BPM/People
Frits Bussemaker
Keith Harrison-Broninski |
| The ProcessCommunity, the value of connected BPM-professionals |
Closing Session
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